AirBnB done right
At Close to Home, we excel in simplifying the management of holiday homes and investment properties.
'Simplicity, efficiency and value to owners and guests' is our WHY.
Our dedicated team handles everything from listings, guest communication, cleaner coordination and all the little bits in between, ensuring a hassle-free experience for property owners and guests alike.
Using AI-driven systems and personalised strategies, we optimise your property's performance across major online booking platforms and our own site. Trust us to maximize your rental income, while you enjoy peace of mind and quality service.
Contact us now to discover how we can elevate your vacation rental experience.
Contact us
Expert Management for Your Airbnb and Vacation Rental Properties
Streamlining the management of holiday homes and investment properties. Our efficient and straightforward approach ensures a hassle-free experience for both property owners and guests. With our dedicated team handling every detail, from guest communication, cleaner coordination and everything in-between
Services
Marketing and Advertising
- Integrated Listings: We integrate your current OTA listings with our channel management software, ensuring seamless synchronisation for bookings across platforms like Airbnb, Booking.com, VRBO, Expedia, and Google Vacation Rentals, in addition to our Close to Home listing site.
- Dynamic Pricing: Frequent adjustments to nightly rates based on seasonality, demand, and local events to optimise your rental income, completed with AI analytics as well as regular personalised adjustments.
Guest Management
- Reservation Management: Efficient handling of enquiries, bookings, and cancellations to maximise occupancy.
- Communication: Prompt and friendly interaction with guests before, during, and after their stay, ensuring a memorable experience.
- Check-in/Check-out: Streamlined processes for hassle-free efficient guest arrivals and departures.
- Review Analysis: Review of all guest feedback to continuously improve our service and offerings.
Property Upkeep
- Cleaning Services: Thorough cleaning after each stay, including linen changes and restocking of essentials.
- Laundry Management: Our cleaning staff handle all laundry tasks in conjunction with our suppliers, ensuring fresh linens for every guest.
- Regular Inspections: Conduct regular inspections to identify and address any issues promptly, working closely with property owners to find effective solutions.
- Maintenance: Contractor management - with no margin!
Owner Portal
- Access: Owners can access a portal to view all current and upcoming bookings, providing transparency and ease of management. Dates can also be blocked by the owner for their own personal use of the property.
Contacts and Support
- Operations Manager: Our opps manager and guest communication manager have 24/7 Availability to handle any urgent issues that may arise.
- Property Manager: Accessible from 8.45 am to 3:45 pm, Monday through Friday.
Owner Payouts
- Flexible Payments: Choose between bi-monthly or monthly payments. Bi-monthly payouts are completed on the 1st and 15th, while monthly payouts occur on the 20th* and are provided with owner statements.
Simplicity & Efficiency
Our efficient management services will ensure your vacation rental property is rented efficiently, maintained to a high standard, and provides an exceptional experience for all guests. With Close To Home, you can be confident that our strategy will maximise your rental income. Contact us today to learn more about how we can help you achieve your property goals.
Implementation Plan
We keep things simple, its as easy as 1 through 6.
1: Have a chat
Call us to discuss if short term letting is right for you. Book a time for our team to view your property.
2: Property viewing
We will view your property. Feedback will be provided on any implementations that may help increase your property revenue and guest experience.
3: Contract Review
Owner reviews, approves, and signs contract and implements any of the advised recommendations they choose (If required).
4: Property Set up
Close to Home conducts an onboarding inspection at the property and gathers information for the guest manual, supplies, along with establishing our systems and processes specific to the property. Photos are taken or scheduled.
5: Listing creation
We set up your listings for optimal performance on all our partner OTAs and the Close To Home website.
6: Go Live
We launch your property and you start benefiting from our comprehensive management approach.
